I moved from out of state and didn't know anyone in the area that could help me, so I reached out to a few companies for moving quotes. Step-by-Step responded quickly, and Katrina answered all of my questions. Justin and Q were my movers. They callled the morning of the move to let me know they were heading my way and provided an estimated arrival time. They showed up on time and ready to work. I live in a large apartment complex and my POD was placed in the parking lot far away from my apartment unit. I explained the situation to the movers, and they both took it in stride. Neither one complained, they simply went to work. During the move, a few representatives from my internet provider were in the apartment setting up service. They saw how quickly the movers worked and how carefully they handled my housewares. Both representatives were so impressed they asked Justin and Q for their business cards! My experience with Step-by-Step Movers has been excellent. They have been prompt, responsive, and professional throughout the entire process. I highly recommend for the quality of service and value.